Help and support

Building a hero page for an event

Why?

Everyday Hero gives you the power to turn your everyday actions into significantly more funds for your favourite charity or cause and to create a connection between you and the causes you care about.

Thousands of heroes are raising funds for charities. Their individual contributions ultimately combine to make a genuine difference to the community.

How?

1) Charity or cause 2) Sign-up 3) Raise Funds 4) Become a hero

A hero page is a special website that's accessible to your family, friends and colleagues. You can share a special message of inspiration, start a blog, share an image or video; and raise funds for charity or a cause.

Anyone is invited to make donations and leave a message of support to you, as the hero. Donations are tallied and displayed in the hero page meter for everyone to see. Donations are automatically processed and transferred to your selected charity or cause.

Ultimately, Everyday Hero minimises the administration of fund raising and maximises the fun!

Becoming a hero

Table of contents

  1. Select your favourite charity or a cause you feel passionately about
  2. Sign-up for a hero account
  3. Individual or team
  4. Personalise your hero page style
  5. Creating your hero page
  6. Promote and share your hero page

Getting started in 6 steps

  1. Select your favourite charity or a cause you feel passionately about

    Unless multiple charities are available for selection, you may safely skip this step.

    The hero page creation process for an event is initiated by selecting a charity or cause to support.

    By default, a list of featured charities or causes is displayed on the event landing page. You're welcome to select a featured charity or cause; or search for one that you feel more passionately about.

  2. Sign-up for a hero account

    A hero account empowers you with the capability to create and maintain unlimited hero pages. Registration is free, and you only have to sign-up once!

    Everyday Hero respect your privacy, and will never sell or disclose personally identifiable information.

  3. Individual or team

    Everyday Hero needs to know if you're creating an individual fundraising page, or joining a team. There are two types of teams; a single team or a team with many pages.

    • Create your individual page

      Challenge yourself by making your own personalised web page and set your own hero target to ask your friends to contribute toward.

    • Join an existing team

      Have you received an invitation to join a team? Just follow this link to join your nominated team. You will need the password given to you by your team leader.

    • Create a new team

      Creating a team is a fun way to get your friends together to raise as much money as possible. You can create a team for your family, friends, workmates or school. You can choose to build one team hero page for everyone to share, or let each person build their own page.

      You need to be over 16 to be a team leader and ensure anyone under 16, has parent or guardian approval. If you are up for the challenge, please click below.

      When creating a team fundraising page you have two options.

    • Option 1 – Single team page

      A single web page for all team members to share. All Team member names are listed on the web page once they register to join the team. Joining the team is password protected by the team leader during the set-up process. When people donate to a single team page they can choose which team member they are supporting from a drop down menu.

    • Option 2 – Team with many pages

      Each team member builds their own fundraising page when they register to join the team, but the team name and team total also appears on each page. Joining the team is password protected by the team leader during the set-up process. In a team with many pages, team members are listed on the team leaders page only.

  4. Personalise your hero page style

    A style is a theme for your hero page. Choose from four different styles and select choose style.

  5. Creating your hero page

    Populate your hero page with the relevant information.

    Essentially, you input your desired hero page name, hero page web address, hero target and a personalised message to your supporters. In addition, it's possible to further enhance your hero page by displaying a photo or video.

    You must preview your hero page and select I have finished – let's go live before your hero page becomes live (Accessible by your family, friends and colleagues).

    Overview of relevant fields

    Below is a description of the relevant fields, explaining their functionality and how to correctly complete them.

    • Hero page title and address

      Specify the hero page title and a publicly accessible web address for your hero page. The title will appear at the utmost top of your hero page.

      You'll be able to share your hero page by providing your family, friends and colleagues with the web address. The web address is prefixed with "http://www.everydayhero.com.au/".

      If you're desired hero page address was Superman, your web address would become http://www.everydayhero.com.au/Superman.

      Ensure there are no spaces or commas in your hero page address.

    • Hero target

      Set the total amount of funds that you're striving to raise online. Be Ambitious!

      It's possible to continue raising funds after the target has been exceeded.

    • Message

      Leave a message of inspiration or thanks to your supporters. Specify a title for the message which will appear above it on your hero page.

    • Selecting an image

      Displaying an image or video is a great opportunity to enhance and further personalise your hero page.

      To display an image, select change image and locate the image that you'd like to use from your computer. If the image is on another website, save the image to your computer first.

      Everyday hero integrates with YouTube, taking advantage of quickly and easily sharing videos on the web. To display a video, select upload video and paste the web address (URL) of any YouTube video. Learn more about uploading videos to YouTube.

    • Preview

      When you've completed the relevant fields, select preview and you'll be able to preview how your live hero page will appear on the web!

      If you make a mistake or accidently supply invalid information, the preview will highlight the erroneous fields with an explanation of the problem.

    • Launch the hero page live!

      If you've completed the relevant fields, added an image and you're satisfied with the appearance of the hero page; then it's time to go live.

      Select I have finished – let's go live and your hero page will now become publicly accessible on the world wide web.

      In the event that you'd like to change the timeframe expiration date, supporting charity, hero page style style or; a hero page field then select I need to edit my hero page. You'll be taken back to the previous screen and presented with the respective options to edit the page.

  6. Promote and share your hero page

    Everyday Hero makes it easy to share your hero page with family, friends and colleagues!

    By default, a suggested message is displayed that will automatically be mailed to the recipients you provide. You're encouraged to adapt, change, personalise or replace the message for your supporters.

    Tips for a message of inspiration

    • Charity or cause you're supporting
    • Why are you raising funds?
    • What are you're doing to contribute?
    • How can your supporters contribute? Donate?

    Previewing and sending your message

    Before selecting send, it's recommended that you preview the e-mail to view how it's going to appear to your family, friends and colleagues. When you're satisfied select send.

    Alternatively, you may opt to send an e-mail using your e-mail client and address book. Simply copy your hero page web address and paste it in to an e-mail created from your own e-mail client.

    Everyday Hero respect your privacy, and will never sell or disclose personally identifiable information of you or your recipients.

Congratulations, you're now on your way to becoming a hero! If you're seeking additional help or would like to ask a question, please don't hesitate to contact us.

Frequently asked questions

Table of contents

Hero page

  • What is an individual?

    An individual is someone who is creating a hero page on their own for a charity or cause.

  • What is a team?

    This is where two individuals get together to raise money and create one hero page that represents the whole team. The site will need a team or group leader to create the page on their behalf. A team can represent a family, friends or a school for example.

  • What is a corporate or company team?

    This is where a group of employees representing a company, create a hero page to raise funds for a charity or cause..

  • How can I support a friends hero page?

    If you receive an email from a friend about their hero page, you can use the hyperlink contained in it to take you directly to their personal hero page. Alternatively, search for your friend's name at Everyday Hero and follow the steps to donate. . Don't forget to leave a message of support or inspiration for your fundraiser when you donate. It means a lot.

  • Can I donate directly to a charity or cause?

    Yes. Search for your preferred charity. When you find the one you want, click on the VIEW button and a charity profilewill appear. If the charity has a DONATE NOW button simply click on it and follow the steps to donate using your credit card.

    If you'd prefer to send a cheque, please contact the charity directly.

  • What do you do with the money I've donated?

    We have a secure, fast, real time payment processing service. That means your payment is processed immediately and all funds less fees are deposited into charity accounts on a fortnightly basis.

  • Will I receive a tax receipt?

    Every donation will receive a payment advice via e-mail to the e-mail address provided at the time of donation.

    If the charity you have donated to has "Deductible Gift Recipient" status, you'll receive a tax deductible receipt via a separate email. It's therefore important you provide the correct email address at time of donating to ensure you receive you tax receipt.

    Tax receipts will be issued in the name of the credit card holder! Enhancements to make this optional are underway and shall be released in late 2008.

  • Can I cancel my hero page?

    Yes. If you wish to cancel your hero page contact us immediately and your page will be removed. If you already have received donations on your page, unfortunately these cannot normally be refunded. All donations made to your hero page are collected immediately and paid promptly to the charity.

    However, some charities may be willing to refund donations when a participant pulls out of an event. Please contact your charity first. We will need the charity's written authorisation in order to carry out any refunds.

  • Can I collect donations offline, such as by knocking on doors in my street?

    We can only authorise you to collect donations online through your hero page and by using our email facilities. If you wish to conduct other hero activities for your favourite charity or cause, contact the organisation directly.

  • How old do you have to be?

    There is no age limit for hero in Australia, except in New South Wales where law requires that you are at least 8 years old. However, it is a condition of use of our website that persons under the age of 16 obtain the written permission of their parent or guardian before hero. You can obtain a Parental Consent Form by clicking here. There are also certain conditions required by law on the supervision of persons under the age of 16, and these are outlined in our Terms and Conditions of Website Usage. For hero outside of Australia, please consult your local regulations.

  • Can I create more than one hero page at a time?

    You can create more than one hero page at a time, for as many charities or causes as you wish. If you are under the age of 16, you must obtain your parent or guardian's written permission each time you create a hero page for a different charity or cause.

Managing your account

  • Account Overview

    All of the information you need to know about your hero account can be found in the My Account section. These include your past and current hero pages and donations raised. Simply login using the Login Name and password you created when joining.

  • Editing your account details

    You can edit your hero page at any time while it is live, or create a new one. You can update your blog, upload a new image, or a video through You Tube. Just follow the simple steps. You can also check your donations against your hero page target. Your personal details such as a change of address or phone number relating to your hero page can also be updated at any time.

    To ensure optimum performance of our site we can only allow you to upload an image up to a file size of 3000k or 3 Megabytes.

  • Forgot password

    If you forget your password click on the My Account tab and then on the Forgot Password link. Then input the email address used when you first joined and you'll receive an email automatically. Click on the link provided and follow the steps to reset your password.

General information

  • Who is Everyday Hero?

    Everday Hero is the organisation behind this service. Our vision is to create a new caring economy whereby the process of everyday living creates benefits for people in need, community causes and the environment. We are also committed to making it easier, more efficient and more rewarding for people to contribute to these causes. Our objective is to grow the overall donation pool available for distribution amongst not for profits by increasing the participation in fundraising by businesses and households alike, reducing the cost of raising these funds and by making giving part of as many everyday transactions as possible.

  • What forms of payment do you we accept?

    We accept online payments using the following credit cards: VISA, MASTERCARD. We plan to have a facility to accept AMERICAN EXPRESS and DINERS CLUB over the next couple of months. Credit card purchases will be displayed as Everyday Hero on your credit card statement. We also accept PayPal.

    We use the latest industry encryption technology to protect your credit card details during an online transaction. Your credit card will be charged straight away when you donate.

  • Cookies

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    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  • Is it safe to use my credit card over the internet?

    Yes, it is extremely safe.

    When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. Your credit card number is removed from our on-line server and is stored on a separate secure server.

  • Feedback, suggestions and contact us

    Everyday Hero loves to get your feedback on ways we can improve. Click here