Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Everyday Hero’s (EH’s) relationship with you in relation to this website. The term “EH” or “us” or “we” refers to the owner of the website, Everyday Hero Pty Ltd, whose registered office is at 293 St Pauls Terrace, Fortitude Valley, Brisbane QLD 4006 Australia. The term “you” refers to the user or viewer of our website (“the site”).

These terms and conditions may be modified at any time and such modification shall be effective immediately upon web posting of the modified terms and conditions. Your continued use of the Everyday Hero Website shall be deemed to be your conclusive acceptance of the modified terms and conditions.
The use of this site is subject to the following terms and conditions of use:

Acceptable Use Policy

Changes to the Site and services provided

• The content of the pages of this site is for your general information and use only. It is subject to change without notice;
• EH will make every effort to ensure that the site and services are constantly operational;
• EH reserves the right to modify, discontinue or suspend all or part of the site or its services at any time without notice.

User Conduct

• You must not use the site in any way that causes, or is likely to cause, the site or access to it to be interrupted, damaged or impaired in any way;
• You must ensure that any content you upload onto the site (including photographs) is not obscene, offensive, defamatory or racist and does not breach any law or regulation or any intellectual property rights of a third party or any right or duty owed to a third party. This means that if any of the content you upload is copyright protected, you must obtain the copyright owner’s written permission in order to use it;
• In the event that you become aware of any content which breaches any of the above rules, please notify us immediately by emailing info@everydayhero.com.au;
• You must not use the site to misrepresent your identity or affiliation with any person or organisation;
• You must not use the site to send junk or spam email;
• You must not use the site to conduct, display or forward details of any survey, contest, pyramid scheme or chain letter;
• EH reserves the right to remove any content from any page without notice at its sole discretion;
• You must not to attempt to modify, adapt, translate, sell, reverse engineer, decompile or disassemble any portion of the site or any other web site;
• You must not to attempt to bypass the network firewall;
• You must not to use any part of the site which you are not authorised to use or devise ways to circumvent security in order to access part of the site which you are not authorised to access. This includes but is not limited to scanning networks with the intent to breach and/or evaluate security, whether or not the intrusion results in access;
• You must not to use or attempt to use the site for any unlawful, criminal or negligent purpose. This includes but is not limited to password cracking, social engineering (defrauding others into releasing their passwords), denial-of-service attacks, harmful and malicious destruction of data, injection of computer viruses and intentional invasion of privacy.

Fundraising Site Policy

Use of Everyday Hero Fundraising Services by Users under 16

It is a condition of use of the site that any person under the age of 16 using our fundraising services be appropriately supervised by an adult. The supervision requirements are as follows:

• Children under the age of 16 using EH’s fundraising services must do so under the supervision of an adult;
• Children under the age of 12 using EH’s fundraising services must do so under the direct supervision of an adult;
• Children under the age of 6 using EH’s fundraising services must do so under the direct supervision of a parent or guardian.

If you have any concerns whatsoever about a child’s use of our services, please notify us immediately by emailing us at info@everydayhero.com.au or alternatively telephoning us on +61 7 3251 9500.

Parental Permission for Users under 16

It is a condition of use of our website that any person under the age of 16 obtain the permission of a parent or guardian before using our fundraising services.
If you are under 16, you need to send us a properly completed Parental Consent Form as soon as you have created your Hero Page, so that we can activate your page as soon as possible. For a copy of the Parental Consent From, click here.
Please send your Parental Consent form by post to

Everyday Hero Pty Ltd (Parental Consent)
Locked Bag 4001,
Fortitude Valley,
Brisbane
QLD 4006

Or by fax to (Australia) +61 7 3251 9599

Fundraising Activities

• It is your responsibility to ensure, prior to commencing a fundraising activity on behalf of a recipient organisation, that the organisation in question has no objection to the nature of the proposed activity;
• It is Everyday Hero policy to forward Fundraiser details to your nominated recipient organisation or organisations (in the event that funds are being raised for more than one organisation). We cannot facilitate online fundraising for anybody wishing to fundraise anonymously. If you wish to fundraise anonymously you should not use the Everyday Hero service.
• EH makes no representation or warranty as to the suitability and/or appropriateness of any fundraising activity;
• EH expressly reserves the right to suspend a fundraising page in the event that the recipient organisation, in its sole discretion, deems the fundraising activity unsuitable or inappropriate.

Charities and not for profit Organisation Members of Everyday Hero (Recipient Organisations)

• All the charities and not for profit organisations that appear on the fundraising site have entered into a contractual arrangement with EH which enables us to collect fundraising donations made on the site on their behalf. We cannot collect donations without their permission;
• Some charities and not for profit organisations have similar names. It is your responsibility to ensure that the recipient organisation you have selected from the site is your intended recipient organisation;
• In the event that there is a particular recipient organisation for whom you wish to fundraise and which does not appear on our site, you may still build your fundraising page but on completion, your site will not be activated for a period of up to five working days, during which time we will use our best endeavours to contact your recipient organisation of choice and register them as an EH member. As soon as we are successful in doing so, we will notify you and your fundraising page will become live so that you can start fundraising;
• In the event that we are unsuccessful in signing up your recipient organisation of choice within a five day period, we will contact you and inform you of this. You may then choose to (i) pick another EH member charity for which to raise funds; or (ii) cancel your fundraising page;
• When you create a fundraising Hero Page on behalf of a recipient organisation, EH is required to send an email to the recipient organisation advising them of your Hero Page for approval. Information contained in this email advice is as follows: Hero Page address, name, address and email details of the fundraiser. The recipient organisation may contact you for the purposes of confirming your fundraising status or by way of thanks for your fundraising efforts.

Use of Funds by Recipient Organisations

• EH makes no representations or warranties in relation to the appropriate use by recipient organisations of funds raised by use of the site or the services provided;
• Recipient organisations make no representations or warranties in relation to the specific use of funds raised except in circumstances where the organisation has expressly stated that funds raised will be applied to a particular project or appeal.

Our costs

We take a small 6.5% administration fee from the gross donation made to your charity. We also pass on a credit card processing fee of 1.1% of the gross donation plus 30 cents per transaction.

We charge partner charities a monthly hosting fee of $30 plus GST.

How does Everyday Hero get paid?

We take a small 6.5% administration fee from the gross donation made to your charity. We also pass on a payment processing fee that varies dependent on your payment type. (Credit Card, BPAY, Australia Post)

Everyday Hero also charges partner charities a monthly hosting fee of $30 plus GST.

How much does the charity get?

Credit/Debit Card

Fee	Credit/Debit Card
Total Donation	$60.00
Service Fee 6.5%	$3.90
GST 10.0%	$0.39
Credit Card (Visa) Processing Fee 1% + 23c	$0.83
Credit Card Processing Fee GST 10%	$0.83
Total fees	$5.20
Donation to charity	$54.797

BPAY

Fee	BPAY
Total Donation	$60.00
Service Fee 6.5%	$3.90
GST 10.0%	$0.39
BPAY Processing Fee $0.85 + 23c	$1.08
BPAY Processing Fee GST 10%	$0.108
Total fees	$5.48
Donation to charity	$54.522

Australia Post

Fee	Australia Post
Total Donation	$60.00
Service Fee 6.5%	$3.90
GST 10.0%	$0.39
Aus Post Processing Fee $2 + 23c	$2.23
Aus Post Processing Fee GST 10%	$0.223
Total fees	$6.74
Donation to charity	$53.257

Everyday Hero is charged an additional 1.0% for all international or cross-border cardholder transactions.